Freight Forwarding Industry BPO Services BPO Services
Freight forwarders aim to provide the most efficient way of transporting goods. This industry provides a convenient process for fast and reliable shipping transactions with the assistance of established relationships with shippers and carriers.
Axiem can help you sustain and secure these mutually beneficial business relationships. We can alleviate problems that you may face with your processes with our cost-effective BPO solutions such as:
- Job Registration / Filing
- Export / Import operations
- Customs data entry
- Accounts Receivable
- Accounts Payable
- Sales Support
- Telemarketing
Contact us to find out more about how we can help your business maintain a competitive edge.
Offshore Freight & Logistics Business Processes to the Philippines
Challenges Freight Forwarders Face
The freight forwarding industry is subject to constant change. Changes often present freight forwarders with challenges which they must constantly navigate. These challenges may include:
- Strong market competition
- Strict government regulations
- Low profitability rates
- Fluctuant global demand
Your business needs proven solutions to help you face these challenges. Axiem provides such solutions. Our company offers you avenues for growth and flexibility, which in our experience, are two effective ways to combat these challenges.
The Solution to Reduce Costs
We provide solutions that will enable your business to deliver efficient services without overspending. Your business will benefit from the following:
- Standard information technology process
- Paperless work environment
- Speedy and quality processing of non-core job functions such as payroll, accounts payables and accounts receivables
The Solution to Remain Competitive
Statistics from an Inbound Logistics article show that freight forwarding companies pay as much as $11 USD per freight invoice. This cost is equivalent to spending $11,000 USD per 1000 freight invoices.
Our offshore outsourcing services allow you to stop worrying about expenses and start working on your goals. We ensure that your business remains competitive through reduced operational costs of up to 80%.
| Country | Approximate Cost per 1000 Freight Invoices | Approximate Cost when using Offshore Outsourcing Data Entry |
| Australia | 12000 AUD | 900 AUD |
| Canada | 11600 CAD | 870 CAD |
| Denmark | 60000 DKK | 4500 DKK |
| New Zealand | 13000 NZD | 975 NZD |
| UK | 6700 GBP | 500 GBP |
| USA | 11000 USD | 825 USD |
Offshore Work to the Philippines
Let our team handle your non-core job functions so you can work on your business goals. Offshore your freight forwarding job functions to the Philippines like many of your competitors have been doing for years. This gives you the advantage of providing exceptional services to your clients whilst saving money for your business.
Through the availability of cloud-based technology, Axiem is able and eager to help you with your freight forwarding job functions. We provide data entry and call center services that are tailor-made for your needs.
Offshore Outsourcing in the Philippines and Its Future
The Philippines continues to outscore neighboring countries when it comes to providing offshore outsourcing services. The Philippines has been ranking consistently in the Tholons Top 100 Outsourcing Destinations for the past few years. Many global companies have been impressed and have joined this movement. Gain an edge and offshore your freight forwarding job functions to the Philippines. Contact us today.
Offshore Freight Forwarding Services
Axiem prides itself in providing reliable and superior quality freight forwarding services. Our team is highly motivated and consistently meet and often exceed our clients' expectations. Our freight forwarding services include:
Data Entry Processors
We specialize in data entry processing. Our team of data entry processors are well equipped with the knowledge and experience in this field. Their expertise ensure your ongoing efficiency.
We hire data entry processors who have the following skills:
- Advanced typing skills (at least 45 wpm)
- Freight forwarding background and experience
- Technology savvy
- Remarkable comprehension and thought processes
- Good coordination and strong adherence to instruction
Export BOL
Otherwise known as BOL or B/L, a Bill of Lading is the most commonly used transportation document that serves as document title, carriage contract and goods receipt. It is composed of the transaction details and the terms of contact between the shipping company and shipper.
Our data entry processors will assist you with:
- Creating FAK and FAK Container Release
- Entering warehouse check-in's and interim receipts
- Filing LCL bookings and Booking LCL Cartage
- Making Pack Manifest for Packing Depot
Accounts Receivable
We ensure that invoices are processed and entered accordingly in your system. We analyze, categorize and check each invoice with strict compliance to accuracy and timeliness. Our accounts receivable specialists highly value the confidentiality of all data giving you assurance and peace of mind. We provide you with quality data entry services and increased productivity.
Accounts Payable
We match your payables to the files in your system, verifying against the accrual and resolving any exceptions according to your KPIs. Our accounts payable specialists adhere to speedy and accurate entry of details such as invoice numbers and the total amount of the transaction. We are here to help you attain faster processing as well as achieve greater efficiency. As a result, you can focus more on revenue-generating goals and sustain lasting partnerships with your clients.
Call Operators
Improve your sales and increase your ROI while achieving high customer satisfaction rating - surpass the competition with our call center services.
Sales Support
Our selected call operators help improve your sales and increase your ROI by:
- Performing basic account maintenance
- Receiving inbound calls from potential customers and transferred sales lead calls
- Responding to customer queries
Telemarketing
Our professional staff have a passion for freight forwarding services and possess the knowledge and expertise to:
- Explain your services and the potential value to your clients thoroughly
- Target new customers
- Arrange appointments for your sales teams
- Upsell to your existing customers
- Follow up contact with potential clients promptly for higher chances of closing sales
Contact us to find out more about how we can help your business maintain a competitive edge.
We help enhance the performance of your business with secure and efficient data entry services.
Our cost-effective call center solutions are customized to reduce your costs and increase your productivity.
Maximize the knowledge and skills of our professional accounting staff at Axiem to expand your business.
Keep up to date with the latest innovations and trends that your business can benefit from through our IT experts.